Roma Prams Warranty Information

At Roma Prams, we take pride in the quality and craftsmanship of our products. We want you to shop with confidence, knowing that we're here to help if something goes wrong.

All Roma products are manufactured to meet applicable safety and quality standards. In the unlikely event that you experience a manufacturing fault, our team will be happy to assist.

Manufacturer's Warranty

Roma pushchair frames, dolls prams and car seats are covered by a 12-month manufacturer's warranty from the date of purchase.

This warranty covers manufacturing defects arising from faulty materials or workmanship under normal, intended use.

Proof of purchase may be required when making a warranty claim.

Returns and Faulty Products

All Roma products are covered by our 30-day returns policy, subject to our terms and conditions.

Within 30 Days of Purchase

If your product develops a manufacturing fault within the first 30 days, we will arrange a refund, repair or replacement, as appropriate and in accordance with your statutory rights.

Within 6 Months of Purchase

If your product develops a manufacturing fault within six months of purchase, we will arrange a repair or replacement where appropriate, subject to applicable terms and conditions and your statutory rights.

Between 6 and 12 Months

If a manufacturing defect arises within the 12-month warranty period, eligible pushchair frames and car seats may be repaired or replaced following assessment of the fault.

Claims are subject to the manufacturer's warranty conditions, and proof of purchase may be required.

What's Not Covered by the Manufacturer's Warranty?

The Roma manufacturer's warranty does not extend to the following accessories and components:

• Seat liners

• Raincovers

• Insect nets

• Shopping baskets

• Cupholders

• Foam and leather handles

• Zips

The warranty also does not cover damage caused by misuse, accidental damage, improper storage, unauthorised modifications or normal wear and tear.

These exclusions relate to our manufacturer's warranty and do not affect your statutory rights if an item is faulty.

How to Make a Warranty Claim

If you believe your Roma product has developed a manufacturing fault, please contact the retailer from whom you originally purchased your product.

To help us assess your claim as quickly as possible, please provide:

• Your proof of purchase or order number

• The product name and model

• A description of the fault

• Clear photographs or a short video showing the issue, where possible

If you purchased directly from Roma Prams, please contact our customer service team for assistance.

We may request further information or arrange an inspection before confirming the appropriate resolution.

Your Statutory Rights

Our manufacturer's warranty is provided in addition to your statutory consumer rights and does not replace or restrict them.

Under the Consumer Rights Act 2015, UK consumers have legal rights where goods are faulty, not as described or not of satisfactory quality. These rights may continue beyond the manufacturer's warranty period.